Resume

Eric Anderson

Education

DeVry University, Columbus, OH Graduation: February 2009

Bachelors of Science: Concentration in Network and Communications Management

 

Certifications

  • A+ IT Technician
  • A+ Depot Technician
  • Network+
  • AWS Certified Solutions Architect
  • AWS Certified SysOps Administrator
  • Microsoft Certified Systems Administrator
  • MCITP: Enterprise Support Technician
  • MCDST: Microsoft Windows XP
  • MCTS: Microsoft Windows Vista: Configuration
  • Microsoft Certified Professional (MCP)

 

Awards

  • Angie’s List Above and Beyond Award, May 2013

Professional Skills

  • Active Directory
  • OpenLDAP
  • PC Imaging Software
  • Group Policy Management
  • Linux/Windows System Administration
  • Python, Shell Scripting
  • Puppet/Ansible/Salt
  • Docker
  • Zabbix
  • NewRelic
  • PagerDuty
  • Amazon Web Services (VPC, EC2, Autoscaling, etc.)
  • Level 1-3 Technical Support
  • LAMP Stack
  • VMware ESXi/vSphere
  • VMware Workstation
  • Windows Server
  • BSD/Linux Firewalls
  • Cisco Switches/Routers
  • System/Network Security
  • Jabber Communications
  • SOLR Clustering (Master/Slave/Master-Slave)

Employment History

Senior DevOps Engineer

Comcast – Sunnyvale, CA – 5/2014 – Present

  • Served as AWS Architect for Applications located in AWS including S3, VPC, EC2, ELB, Autoscaling, with Cloudwatch metrics integration.
  • Automated infrastructure tasks for NOC using Python, Bash, and Jenkins
  • Integrated automation 3rd Party RESTful APIs
  • Automated SaltStack Configuration deployment using Jenkins to use GitRepo instead of local files.
  • Served as ScrumMaster for team scrums
  • Configured Ansible to manage AWS environments and automate the build process for core AMIs used by all application deployments including Autoscaling, and Cloudformation scripts.
  • Implemented Puppet w/Foreman and Hiera and automated deployment using r10k and Jenkins.
  • Rebuilt and Scaled Zabbix Monitoring Infrastructure to support over 1700 servers, with 1000 processed values per second. Including Active Agent types, also wrote Zabbix templates to handle SNMP as well as custom scripted monitors.
  • Ran PoC, and Implemented into Production an Avi Network High Availability Load Balancer (avinetworks.com)
  • Managed and handled upgrades of Zeus/Riverbed/SteelApp Load Balancers
  • Managed both Jira, and Confluence installations, including upgrades and adding user features.
  • Building and maintaining templates on VMware to support multiple operating systems, as well as building and maintaining VMware infrastructure.
  • Migrated all operations files and scripts to GitHub Enterprise installation to optimize deployment and allow tracking of configurations and scripts within GitHub.
  • Integrated existing, and new applications with Active Directory Authentication
  • Implemented a HA Cluster of Artifactory to be used by Build + Release teams as a package repository

Senior DevOps Engineer

Angie’s List – Palo Alto, CA – 7/2012 – 05/2014

  • Created and maintain a vast PCI Compliant VPC within Amazon Web Services Cloud infrastructure with over 60 active subnets and Direct Connect w/Failover VPN connectivity to our local datacenter.
  • Optimized current infrastructure and implemented changes to increase uptime and service efficiency.
  • Implemented Auto-scaling and created a process to auto-scale front end infrastructure to adjust on traffic increases.
  • Identified and informed development teams to remove single points of failure within applications.
  • Maintained an environment of over 500 total servers including VMWare vSphere, EC2 instances, and physical hardware.
  • Found reasonable uses for AWS Solutions to provide increased service availability and cost optimization.
  • Implemented Splunk, Puppet, CloudWatch, Zabbix, Nagios, and Gomez to monitor and manage servers.
  • Configured New Relic monitoring on SOLR environments for application monitoring.
  • Increased redundancy among SOLR, and Splunk applications.
  • Created automation for failover measures in case of distributed outage in EC2 environments.

Systems/Network Engineer

CyberTechnology LLC – Columbus, OH – 1/2011 – 7/2012

InsuranceAgents.com / Contactability.com

  • Manage and secure internal systems and servers (Linux and Windows) including these technologies (NFS, Apache, BIND, OpenLDAP, Active Directory, FTP, Routing protocols, VMware ESXi, Linux terminal services, Squid proxy w/DansGuardian)
  • Manage network systems and equipment including Cisco Routers and Linux based routers/firewalls.
  • Provided secure OpenVPN / IPSec access to company network that accessed LDAPS authentication system.
  • Implemented, Designed, and Maintained a Windows Server 2008 AD Infrastructure
  • Configured and Maintained Microsoft System Center Essentials for Application Management within the Domain
  • Implemented and maintained Kayako Ticketing System with AD Integration
  • Implemented an Asset Tracking and Management system to manage company technology assets.
  • Provide technical support to executive and other staff.
  • Maintain security for external sites and systems.
  • Manage user access to company assets.
  • Maintain a Switchvox VoIP phone system.
  • Locked down network and system security to meet PCI compliance.

Tier II Support Technician

Columbus City Schools – Columbus, Ohio 8/2010 – 11/2010

  • Repair and maintain current Desktop and Laptops used within the district.
  • Setup and Configure Desktops and Laptops for use by teachers and school administration.
  • Troubleshoot and resolve problems occurring for users including working with Server, and Networking teams to resolve as soon as possible.
  • Warranty Repairs of HP Desktop and Laptop Equipment

Operations Analyst

Comsys – Chase – Columbus, Ohio 8/2009 – 7/2010

  • Monitor systems using ServiceCenter (Peregrine)
  • Monitor systems using Webtop
  • Contact Line of Businesses in the Alert of Job Failures
  • Manage backup jobs using Windows, UNIX, and Linux environments.
  • Managed Control-M jobs using Control-M Enterprise Manager.

Service Technician

Sarcom – Huntington Bank – Columbus, Ohio 11/2008 – 5/2009

  • Troubleshooting and Warranty Repair of HP Desktops, and Laptops.
  • Troubleshooting and resolution of Lotus Notes 6.5 and 7.0.3, and Microsoft Office 2000/2003/2007 issues.
  • Troubleshooting, Repair, and Maintenance of HP DeskJet/LaserJet/OfficeJet Printers.
  • Identified and corrected issues in the Windows 2000 and XP environment caused by software and hardware failures, including corrupt drivers and failed hardware components.
  • Add applications to users in a Novell environment using ConsoleOne.
  • Add printers to users in a Novell environment using iManager.
  • Served on a team of 6 technicians at the Easton Huntington location serving 1700 users including company executives.
  • Performed upgrades on Desktop and Laptop computers.
  • Maintained a Knowledgebase of data used by Technicians to identify and solve common problems.

Systems/Network Administrator

Central College Christian Academy – Westerville, Ohio 1/2008 – 2/2009

  • Added users to the domain using Active Directory in a Windows Server 2003 and 2008 environment.
  • Created groups in an Active Directory Domain and assigned users to the groups based on user criteria.
  • Assigned permissions and limitations based on user groups and system groups for the Windows XP and Vista Operating systems using Active Directory in a Windows Server 2003 and 2008 environment.
  • Configured script deployments of applications, network drives, and printer assignments using Active Directory Group Policies.
  • Configured and maintained Windows DNS Server, Windows DHCP Service, Windows VPN Server, and Remote Desktop Services
  • Installed Windows Server 2003 and Windows Server 2008 using RAID technology on Intel based hardware.
  • Diagnosed and correct hardware and software problems on Windows XP and Vista desktops and laptops.
  • Managed an IPCop Firewall (Linux Based Firewall Solutions)

Help Desk Contractor

TekSystems – Nationwide Insurance – Dublin, Ohio 7/2008 – 11/2008

  • Served on a Phone-Based support desk handling issues related to Passwords and other misc. issues that arise including corrupt files, missing applications, and JavaScript errors.
  • Performed virus removal off of remote systems.
  • Reinstalled applications that have become corrupt.
  • Identified errors caused by different versions of JavaScript.
  • Properly identified issues and routed them to the appropriate department using the HP OpenView ticket system.

Field Service Technician

Peak Systems – New York, New York 1/2008 – 7/2008

  • Performed disconnect/reconnect moves for Chase Bank.
  • Implemented new desktops and laptops for Avon, Chase, Smith Barney and other clients.
  • Installed new network cards in Cisco switches and routers.
  • Performed equipment installs such as large scanners.
  • Encrypted computers for protection of data on laptops.

Network Technician

Midwest Service Management – Newark, Ohio 6/2007 – 10/2007

  • Managed Microsoft DNS Service on Windows 2003 Server
  • Configured and Built Windows 2003 and Red Hat Enterprise Linux Based Firewalls.
  • Managed a RADIUS database for users connecting to OhioTelnet DSL, and Dial-up service.
  • Provided phone support to DSL and Dial-up users including house calls to setup or correct issues with DSL, or Dian-up service.
  • Removed viruses and worms from infected workstations for clients.
  • Corrected issues with workstations caused by corrupt operating system files.
  • Configured and updated WatchGuard Firewall systems.
  • Performed PC and Laptop component upgrades.